Case management
End-to-end case history: intake, correspondence, supporting documents, and outcomes in one flow.
Platform
Digital case-management platform
An in-house digital infrastructure on which ECLECTIE manages cases, partner relations, and data. Each case is handled in a single system – from the first request to its completion.
Platform capabilities
Partner CRM
A unified relationship map for public institutions, employers, and partner organizations.
Analytics and reporting
Data is collected during the work and compiled into reports for partners without additional manual effort.
Knowledge base
Operational procedures, guidance for local communities, and partner materials in a single access point.
Who it is for
- Public-sector partners – for transparent program coordination and reporting.
- Employers – for the handling of workforce and integration cases.
- Educational institutions and non-profit organizations – for joint programs and data exchange.
Standards
The platform complies with GDPR requirements and the UN Personal Data Protection and Privacy Principles. The scope of data processing is limited to the purposes of the project; technical and organizational measures apply at every stage.
Public reference
A pilot implementation of the platform is deployed on a dedicated site for a specific use case.
migrationsupport.lv